The winners of the Mid Staffordshire NHS Foundation Trust staff awards scheme ‘Mid Staffs Stars’ were announced at an evening event on Friday 28 September.
The scheme was launched in June with the aim of recognising and rewarding best practice at both hospitals and around 40 nominations were received.
Members of the public and colleagues were invited to nominate individuals or teams who have gone above and beyond their day to day job and offered outstanding service.
Chief Executive Lyn Hill-Tout said: ‘Members of the public and colleagues have taken the time to nominate individuals or teams who they think have gone above and beyond their day to day job and offered outstanding service - and we are delighted to recognise their contribution this evening, as well the efforts of those who are runners up this year.
Trust Chairman Professor John Caldwell said : “We are very grateful to every one of them for the work they do; they are a credit to the Trust.”
At the Award Ceremony, on 28 September at the Chase Golf Club, which was supported by the Stafford & Cannock League of Hospital Friends, winners in the following seven categories were unveiled:
Improving patient care and experience – Healthy Heart Team
Improving patient and staff safety – Dr Shaun Nakash
Listening and acting on patient and staff views – Penny Graysmith,
Supporting and valuing staff – Elaine Khan
Improving the way we work – Endoscopy Team
Public Award – Dil Binjhe
Partnership Award – Mark Robins, of West Midlands Ambulance Service
The event was attended by Cannock Chase MP Aidan Burley, and Stafford MP Jeremy Lefroy, who was unable to attend, sent the following message:
‘I am sorry that I cannot join you for tonight’s event to recognise the ‘Mid Staffs Stars’.
‘I am very pleased that the Trust is holding tonight’s event to recognise those whose go the extra mile to help the thousands of people who need to use the Trust’s services. Even today, my office received a very unexceptional letter. Unexceptional in that it was a letter that I receive on a regular basis from constituents. It was from someone whose relative had recently been treated in Stafford Hospital and they wanted to let me know that they were very pleased with the care they had received. The letter was very fitting for tonight as it finished by saying that the hospital should be very proud of their staff. Tonight shows that they are and I share their sentiments. Have a very good evening.’
Photo caption – the Winner of the Public Award Dil Binjhe, is pictured with Trust Chief Executive Lyn Hill-Tout and Chairman Professor John Caldwell
The Nominations are below:
Healthy Heart Team, nominated by Deborah Neal, who said: Maria and her team give up one Saturday morning of their own time, unpaid, each month and run the Healthy Heart Support Group. They usually have about 50 people turn up, so this must be something which patients really appreciate and value!
They are helped by a number of ex patient volunteers, who in the past have been recognised in the volunteers awards, but I think it’s about time that Maria herself and the team were also thanked for what they do.
In addition, if we organise other health talks/public events, Maria and her team are always very enthusiastic and keen to get involved. Teams like Cardiac Rehab are a pleasure to work with and make you realise how lucky we are to have such dedicated staff in our organisation.
Dr Shaun Nakash – Consultant in Emergency Care, Nominated by Dr Syed Ahmed who said: I have joined this trust in March 2011 and since then I have seen Dr. Shaun Nakash continuously working hard in improving emergency care services.
He has significantly improved patient care and experience which is evident by the general comments and positively functioning A&E. He is motivated and keeps his team involved. He listens to his team member and makes every effort to improve their experience. He has totally revolutionised the Emergency department and currently along with his team in AMU is working towards improving the medical model of care.
The latest CQC report also supports my nomination for him.
Penny Graysmith, Chaplain. Her nominator Sandra Barrington said: Penny goes above and beyond every day. Last week she attended a family who wanted a catholic priest but there wasn’t one available so she came to see if she could offer any comfort. In the many years I have worked here and known Penny this is the kind of thing she does, always putting patients, their families and staff at the forefront of what she does. I have known Penny to come in from home when not on call to provide family support and for me personally when I have had relatives and a dear friend die she has known what to say and bring comfort, love and support.
I was really upset to learn that Penny will be leaving the Trust and would like her to receive recognition for the good she does every day. She has a special gift that I have never come across before. She gives of herself willingly, listening and supporting all staff and she truly will be a loss to the Trust and missed by everyone.
Elaine Khan – Sister, Cardiology who was nominated by Beverley Masters: Elaine is an enthusiastic, hard working nurse, she has put her own time and money into a resource room to improve student’s journey and educate other members of staff, furthermore this will improve patient care experience moreover, thanks to Elaine we can now have students.
She is hard working creative and an inspiration to our profession. She is a highly valued member of staff. Elaine has certainly gone that “extra mile.”
The Endoscopy Team – Nominated by Judith McConville: I am nominating my own team in an attempt to have their efforts recognised outside the endoscopy unit as they have kept the lists going in exceptional circumstances. Several of the team are working extra on Saturdays and Sundays and on weekday evenings to provide a service for our community.
When the endoscope decontamination machines have failed, the team has organised themselves to come in at 5.30 in the morning in order to avoid cancelling patients. The Team have also changed hospital sites in the middle of the day and organised patients and equipment to be transferred to Cannock, again to keep the service going.
Due to machine failure the team thought about each other, have taken it in turn to stay in the evening to complete the list and process the equipment. Whilst facing the problems the team have remained of a cheerful disposition and positive, which has been acknowledged in numerous letters of thanks from their patients.
Dil Binjhe – Healthcare Support Worker Rehab Day Unit who was nominated by Mrs Rita Smith. She said: My experience of hospital care: Dil used to come to me on Fairoak Ward and ask me to go to the rehab. I was very hesitant and a little scared, but he eventually got me there. He is the most kind and caring person that I could have wished to help me. He was very good at getting me to do exercises that I thought were above my limits. He would take me walking along the corridors doing my ‘Basil Fawlty’ walks.
He made me realise that I would continue to improve, which I have, but better still he made me laugh, the best medicine…I know that he has been really poorly himself, but there he is, back helping others. Thank you Dil.
Mark Robins (West Midlands Ambulance Service Liaison Officer). Debbie Duffy, who nominated him said: I would like to nominate Mark Robins for the Mid-staffs Star awards – though Mark is employed by West Midlands Ambulance service he is an asset to the Trust.
He manages the timely handover of patients from the ambulance crews to the nursing staff and effectively turns the ambulances around in the agreed timescales. He communicates directly with the staff in the department – nurses, doctors and managers. Warning the department in advance of any influxes or serious cases that are heading our way.
At times, unfortunately, patients do have to wait in the ambulance queue and Mark ensures that the safety of the patients is paramount - identifying early anyone he is concerned about whilst providing reassurance to patients and relatives. Mark regularly stays over his shift, when the department is under pressure, to ensure that the patients are safe. I personally cannot thank him enough for his commitment to the department and the patients and relatives that we serve.