Statement from Lyn Hill-Tout, Chief Executive at Mid Staffordshire NHS Foundation Trust :
“We welcome the publication of the report of the Public Inquiry and would like to thank Mr Francis and his team for the time they have devoted to listening to evidence and their dedication in producing the report. We would also like to thank the witnesses, particularly the patients and families who re-lived experiences which should not have happened.
“We apologise unreservedly that the Board at Mid Staffordshire Foundation Trust and individuals working for the Trust failed in their primary responsibility to keep all patients safe and to care for patients with the compassion and dignity they deserved. The report is rightly damning of Mid Staffs at that time. We have learnt the hard way. We have learnt from that experience and, through listening to the Inquiry witnesses, our patients, staff and local community, we try every day to continue to improve the care we provide to our patients.
Mr Francis makes 290 recommendations, we will ensure that those lessons we have learnt and the actions we have already taken continue. “There are many valuable lessons to be learnt and our expectation is that the NHS, at every level and every individual, takes these lessons to heart and acts upon them.
“Since the start of the Healthcare Commission Investigation in March 2008, our patients, local community and staff have been through very a difficult time. For some the difficulties continue. However, through the hard work of our staff, Stafford Hospital is now a very different place.
“There is now independent evidence that the quality of care given to patients at Stafford Hospital has improved considerably over the last few years. These improvements have resulted in reduced mortality rates, low hospital acquired infection rates and fewer serious complaints. However, we know that we still do not get everything right all of the time and are not complacent and as Robert Francis has outlined many important changes are needed in the NHS and particularly personal and collective responsibility for ensuring safe, good care to our patients.
“We thank our local community for their continued constructive challenge and support in helping us to make things better. We have been heartened by those organisations and individuals who have worked with us to help put things right.”