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We see around 250,000 patients a year at our hospitals. 75,000 come through A&E and around 63,000 are admitted for treatment.


The Outpatients Department at Stafford Hospital is situated on the Ground Floor. When you arrive you'll take a ticket from the welcome desk and sit in the Main Outpatients Reception area. When your number is called you will be directed to the correct room.

At Cannock Chase Hospital the department is located on Level 2.

If you are unsure as to where to go, please visit the main reception desk at either hospital and they will point you in the right direction.


Please let us know as soon as possible if you are unable to attend your appointment by calling 01785 230890. We may be able to give your appointment to someone else. 

Your Appointment

Please read your appointment letter carefully as it contains important information about your visit. Also make sure you check the location as NOT all outpatient appointments are held in the outpatients department.


We recommended that you arrive no more than 10 minutes before your appointment time, unless specified in your appointment letter. We always do our best to keep waiting times as short as possible and aim to see most of our patients within half an hour of their appointment time. However, sometimes there are unavoidable delays and you may be kept waiting for any of the following reasons:

  •   The doctor may need to spend more time than was anticipated with some patients
  •   Emergency cases may have to be seen
  •   Doctors may be delayed or called away
  •   Some patients arrive late

We will give you regular updates if a clinic is running more than 20 minutes late.


If the appointment is for a child under the age of 18, they must be accompanied in the clinic by a parent, guardian or responsible adult.



We are committed to supporting the training of doctors, nurses and other staff. As part of their training they sometimes observe clinic consultations and examine patients.

If you are asked to be involved in any training activity and would prefer not to, please tell the nurse or doctor. This will in no way affect your treatment.



If the clinic doctor thinks you need tablets or treatment, they will normally write to your GP asking for these to be prescribed for you. The doctor or nurse will advise you about how soon to visit your GP for the prescription.

If the treatment needs to be started quickly, the hospital will normally prescribe it for you but will usually give enough medication for only a few days' supply.

Information to your GP


Following your outpatient appointment the doctor will write to your GP giving details of the consultation.
If you would like a copy of this letter, please ask the receptionist or nurse on arrival before you see the doctor. They will ask you to complete a form that will be put with your medical notes so that the doctor's secretary can send you a copy.


Violence and aggression


We have a 'Zero Tolerance Violence and Aggression' policy within the Trust. Any incident in which a member of staff is found to have been verbally abused, threatened or assaulted by a patient or member of the public could result in prosecution.
© Mid Staffordshire NHS Foundation Trust, 2011